Help
Support
FairlyFam is in early testing. If something isn't working, or you have a question, we'd like to hear from you.
Contact us
Email support@fairlyfam.com. Tell us which phone you use and what you were trying to do. Please don't send passwords or photos of your family. We reply within two working days.
Report a safety concern
In the app, open the message, post or photo and choose Report. You can also Block a person, which hides what they post from you. Reports go to our moderation team. If someone is in immediate danger, contact your local emergency services first.
Your data and your account
- Download your data: Settings → Privacy & Safety Center → Download my data saves a copy of what FairlyFam holds about you.
- Delete your account: Settings → Privacy & Safety Center → Delete my account removes your account, messages and photos. Shared family items stay, without your name on them.
- Can't open the app? Email support@fairlyfam.com from the address on your account with the subject “Delete my account” and we'll delete it for you.
- FairlyFam has no ads, doesn't sell data and never asks for your location.
Testing FairlyFam
If you're testing through TestFlight, you can send feedback from TestFlight itself; from Google Play testing, email us. Screenshots help, as long as they don't show anyone's private information.
More
Read how we approach privacy and safety, children and teens, the privacy policy and the FAQ.